01
Order routing
Validate, prioritise, classify and route orders to the right system or team automatically.
Logistics & e-commerce
Automation for logistics and e-commerce
From order intake to shipping, returns and support: we connect systems, automate handovers and reduce manual work in operational processes.
Where the effort is
Growth creates complexity — especially between systems
In e-commerce and logistics many problems don't sit inside a single system but at the boundaries: shop to ERP, ERP to warehouse, warehouse to carrier, shipping to support, returns to accounting.
Manual order checks
Faulty or delayed handovers to warehouse and shipping
Conflicting status information across systems
High support load for delivery status, returns and complaints
Manual carrier selection or shipping rules
Spreadsheets as a shadow process
No end-to-end view of exceptions
Automation opportunities
Six typical levers
02
Warehouse handover
Connect ERP, WMS and operational warehouse processes via clean interfaces and workflows.
03
Shipping logic
Rule-based carrier selection, label flows, status updates and exception handling.
04
Returns processes
Record, classify, validate returns and trigger follow-up processes automatically.
05
Support relief
Classify customer queries, fetch context from systems and prepare response suggestions.
06
Monitoring & exceptions
Make process failures visible and escalate them on purpose, instead of finding out via customer complaints.
Our edge
We understand operational reality
Logistics and e-commerce processes are rarely cleanly standardised. That's exactly why automation needs a realistic understanding of exceptions, stock data, carriers, returns, support and grown system landscapes.