Automation BoutiqueProcess · Integration · AI

Services

Services for pragmatic process automation

We combine consulting, software engineering and operations. Our goal: automation that measurably reduces effort, respects existing systems and doesn't get unnecessarily complex.

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Core services

Our core services

01

Process Review & automation roadmap

We analyse existing processes, manual steps, system breaks and automation potential. The outcome is a concrete roadmap with priorities, effort estimates and a clear next step.
  • Process mapping
  • Bottleneck analysis
  • System & interface overview
  • Automation potential
  • MVP or project proposal
02

Integration of grown IT landscapes

Many organisations run a mix of systems that grew over time. We build interfaces, integration logic and workflows so data and cases flow cleanly between systems.
  • ERP, WMS, CRM and core systems
  • APIs, databases, files, email
  • Middleware and custom integrations
  • Monitoring and error handling
03

Workflow & case management

We model and implement structured workflows, approval processes, case handling and case-management solutions — vendor-neutral or on platforms like Camunda and Pega.
  • BPMN/DMN
  • Human tasks
  • State models
  • Rules and decisions
  • Auditable processes
04

Warehouse & logistics automation

We automate operational processes around orders, warehouse, shipping, returns and support. Especially relevant for e-commerce, retail, fulfilment and mid-market logistics.
  • Order routing
  • Handover to warehouse and shipping
  • Status and exception handling
  • Returns automation
  • Support relief
05

AI agents, MCP & skills

We build secure integrations, MCP servers and skills so AI agents can work with existing software under control. AI is embedded in clear workflows — never let loose on systems.
  • MCP servers for existing systems
  • Custom skills for AI agents
  • Document classification
  • Data extraction
  • Knowledge assistants
  • Human-in-the-loop approvals
06

Managed Automation Operations

Automation doesn't end at go-live. We support operations, monitoring, error handling, further development and continuous improvement.
  • Technical operations
  • Monitoring
  • Process metrics
  • Root-cause analysis
  • Maintenance and evolution

From the field

Typical automations from real projects

Our project experience ranges from postal processes and JTL extensions to AI-assisted planning and multi-stage approval workflows.

  • Shipping processes and tracking
  • Digital postage, webshop sales and printer-free franking
  • Forwarding orders and postal workflows
  • JTL extensions for e-commerce processes
  • Address validation and shipping-error reduction
  • Returns and claims automation
  • Automatic payment reminders for abandoned orders
  • AI-assisted planning and decision support
  • Release and approval processes for digital products
  • Automated supplier returns
View sample projects

How we work

From process problem to production automation

We work in clear steps — from the first Process Review through to production operations.

  1. 1

    Process Review

    We understand the process and prioritise the most economical approach.

  2. 2

    MVP / pilot

    We build a first working automation with clear success metrics.

  3. 3

    Integration

    We connect existing systems, data sources and user roles.

  4. 4

    Rollout

    We bring the solution into day-to-day use, including documentation and handover.

  5. 5

    Operations & optimisation

    We measure, improve and extend the automation continuously.

Contact

Which process costs you too much time today?

Let's look together at where automation is realistic, economical and technically sound.

Start a Process Review