Project experience
From postal shipping processes and JTL extensions to AI-assisted travel planning: these sample projects show how we analyse grown processes, connect existing systems and reduce manual work through reliable automation.
The following sample projects are based on real implementations. For confidentiality reasons, individual customers and project details are anonymised.
Selected work
Our project experience comes from operational environments where automation has to deliver measurable value: less support effort, less manual work, fewer errors, faster workflows and better integration between existing systems.
Many of these projects took place in grown IT landscapes with ERP, webshop, carriers, internal tools, specialist systems and manual hand-overs. That is exactly where Automation Boutique shines: we don't replace existing systems unnecessarily — we connect them into working end-to-end processes.
NDA note: most projects are covered by non-disclosure agreements. We only name customers when this is explicitly approved.
Sample projects
For a private postal company
End-to-end automation of shipping processes including parcel handling, handover to shipping partners and automated provision of tracking information.
For a private postal company
Launch of a new digital postage product including webshop sales, ERP, invoicing, CodX export and printer-free franking via a short code written onto the envelope.
For a private postal company
Replacement of a manual PDF form with a digital, paid forwarding order — handled end to end from webshop to delivery.
For an e-commerce customer
Automatic checking and correction of delivery addresses to reduce undeliverables, carrier surcharges and support effort.
For an e-commerce customer
Automatic generation of pre-filled PDF forms for claims with various shipping carriers.
For an e-commerce customer
Automated recovery flow for customers who did not complete or who abandoned payment.
around 80% recovery rate
For a large tour operator and travel agent for national and international group trips
AI-assisted quoting and route planning for group trips including coach routing and driver hours regulations.
For an e-commerce customer
Automatic customer notification for returns that do not match the return policy.
For Vienna Symphonic Library
Multi-stage approval process for upload, review and publication of new software packages and digital libraries.
For an e-commerce customer
Automatic creation of orders, pick lists, shipping labels and return documents for supplier returns.
Patterns
The examples differ in domain but follow the same pattern: existing systems are not replaced unnecessarily — they are sensibly connected. Manual steps are analysed, standardised and automated. Where rules are enough, we use deterministic workflows. Where AI delivers real value, it is embedded into the process under control.
FAQ
Yes. The examples are based on real implementations. Because many projects are confidential, individual customers and details are presented in an anonymised form.
Many automation projects touch internal processes, operational workflows or business-critical systems. For confidentiality reasons, we only name customers when this is explicitly approved.
No. The examples show individual automations, extensions and integrations. Our approach is project-based: we analyse the specific process and build a fitting solution.
Yes. Many patterns repeat across industries: manual hand-overs, missing interfaces, status issues, document processes, support effort and fragmented system landscapes.
Typically with an intro call, followed by a Process Review. We look at the process, the systems involved, possible automation steps and a realistic implementation plan.
Contact
Whether it's shipping, ERP, backoffice processes, customer service, planning or internal approvals: we'll look at where automation delivers the most value in your organisation.
Contact
Let's look together at where automation is realistic, economical and technically sound.