01
Manual handovers
Data is moved manually from forms, emails or documents into downstream systems.
Camunda · Pega · Workflow orchestration
End-to-end digitalization of complex procedures
We help organisations digitalize application, review, approval and backoffice processes end-to-end — with clear workflows, traceable decisions and clean integration of existing systems.
Whether Camunda, Pega or a custom integration architecture: what matters isn't the tool alone, but a process that works reliably every day.
Why these processes often fail
Digitalization too often stops at the form
Many digitalization projects start with a portal, form or frontend. The real effort comes after: data must be validated, cases routed, decisions prepared, evidence processed, roles involved and existing systems updated. When these steps aren't orchestrated, new media breaks appear.
02
Unclear ownership
Cases run across multiple roles, teams or departments without clear workflow control.
03
Missing transparency
Status, progress, deadlines and escalations are not visible end-to-end.
04
Fragmented systems
Portals, backoffice systems, document stores, databases and business logic aren't cleanly connected.
What we support with Camunda and Pega
Connect workflow, case management and decision logic cleanly
Automation Boutique is vendor-neutral. Where Camunda or Pega fit the architecture, project mandate or process complexity, we support concept, delivery, integration and operations.
01
Workflow orchestration with Camunda
BPMN-based processes, human tasks, service tasks, integrations, state models and technical process control.
02
Case management with Pega
Structured case handling, roles, workflows, decision logic and process guidance for complex procedures.
03
BPMN & DMN
Modelling of flows, decisions, rules, escalations and exceptions — business-readable and technically executable.
04
Integration of existing systems
Connecting APIs, databases, document stores, ERP, CRM, portals and other core systems.
05
Document & data intake
Classification, data extraction, validation and handover to downstream processes.
06
Operations & evolution
Monitoring, error handling, process metrics, maintenance and continuous improvement after go-live.
Typical use cases
For procedures that need more than a form
Application processes
Digital intake, validation, routing, status tracking and forwarding.
Approval processes
Multi-stage approvals, roles, escalations, deadlines and documentation.
Case handling
Structured handling of complex cases with multiple participants and decision paths.
Document processes
Intake, classification, data extraction, validation and handover to target systems.
Backoffice automation
Automation of internal processing steps, checks, notifications and status updates.
Legacy integration
Keep using existing systems and connect them through workflows, interfaces and process logic.
Our approach
Not platform first. Process first.
Camunda and Pega can be very powerful — but only when embedded in a clear process and integration concept. So we don't start with the platform question, we start with the real flow.
- 1
Process Review
Analysis of process, roles, data, systems and manual handovers.
- 2
Target process
Definition of the future end-to-end flow with status, tasks, rules and exceptions.
- 3
Architecture decision
Assessment of whether Camunda, Pega, custom software or a hybrid approach fits best.
- 4
MVP / pilot
Delivery of a clearly scoped process with measurable value.
- 5
Rollout & operations
Integration, monitoring, maintenance and continuous improvement.
Deterministic and AI-supported
Deterministic where it matters. With AI where it works.
In complex procedures, the core flow must be traceable, rule-based and stable. AI can still add real value — for document classification, data extraction, summarisation, decision support or internal knowledge search. We embed AI in clear workflows: with permissions, logging, human-in-the-loop and defined decision points.
Who this fits
For organisations with complex, grown processes
This offering fits especially when processes connect multiple systems, roles, documents, checks or decision steps.
- Organisations with manual case handling
- Teams with complex approval or review processes
- Companies with grown IT landscapes
- Partner projects with Camunda or Pega requirements
- Integrators looking for delivery capacity for workflow and case management
- Digitalization initiatives connecting frontend, workflow and backoffice
Contact
Which procedure should work end-to-end digitally?
We assess whether Camunda, Pega, a custom integration or a leaner approach fits your process best.